This isn't just a “hotel on a beach”, but a lush property with perfectly maintained, beautiful grounds, meandering paths and low-rise buildings that are meticulously maintained. The Valentin has a special ability to hire and train staff who are fun, friendly, professional and talented and who go out of their way to ensure that you'll have the best vacation ever! The incredible staff are this resort's most valuable asset, but the resort itself is also special. As always, everyone treated us like royalty and ensured that our vacation was outstanding in every way! We were treated this way from our very first visit. The Covid safety measures (required at all hotels) were reasonable and had no negative effect at all on our enjoyment. The staff and management went out of their way to ensure that the resort was safe for visitors. This was our 21st time at this fabulous resort after having to cancel last year because of Covid. We were at the Valentin for 2 weeks at the end of September. Overall, we felt the cost we paid exceeded what the resort offered. Apparently we were in a renovated room and this is a huge design oversight by the resort. The toilet has zero privacy (it's just a glass door with some frosted strips across it). We did not like the set up of the bathroom in our room. It was obvious that the shopping areas the excursion guides took us to received some sort of kickback. Be wary of the excursion company at the resort. Onsite shopping is expensive! Go to Playa del Carmen or Tulum for better shopping experiences. I was sad to learn that they work 6 days a week, surely the resort can afford to pay them more and work 5 on with 2 days off. Garbages are everywhere so it's inexcusable for guests at the resort to not put their garbage in the bins. The grounds are lovely, but it was sad to see people (ie guests) being lazy and leaving their trash on the ground. The evening entertainment was spot on and enjoyable every night. There were times the wifi wasn't working, so we couldn't see the menu. Most of the restaurants were fantastic, but we didn't like having to scan using our phones for the menu. All of them only asked us once as they went by and left us alone after we said no. The beach was stunning however, you will be regularly approached by people trying to sell you things. Suites and the beachfront Emerald Suites, two of my favorite room categories at this resort.VIM was our first all inclusive resort experience and while we enjoyed our time at the resort we felt some things could have been improved upon. The room category section at the beginning of the video is rather long if you don’t want to hear about all the rooms, be sure to watch the segments on the Golden Swim-Up Jr. long (like I said, it’s full of details), but you can always jump ahead to a section you are more interested in or have more questions about. Not only is a bad vacation choice a waste of money, it is a waste of time which is a commodity you can never get back. The more you know about the resort you are thinking of booking, the better a vacation choice you will make for yourself and have less regrets afterwards. I found this YouTube video to be very informative it was produced with travel agents in mind, but it gives so many details about the resort that it may answer most vacationer’s questions about this property. My daughter and her husband love this all-inclusive so much they consider it to be their “go to” resort when vacationing in this part of Mexico. It has many repeat guests who appreciate its lushly landscaped grounds meant for casual strolls, its beautiful main pool with waterfall feature and two swim-up bars, its fun and lively atmosphere (not “spring break” type fun, though), its multitude of things to do if you want to have an active vacation, dancing to the Imperial house band at night, and beautiful Mexican Hacienda architectural style. Valentin Imperial Riviera Maya, or VIM, as it is commonly called in social media circles, is one of the most popular adults-only all-inclusive resorts in the Riviera Maya. If you enjoy knowing resort details like I do, especially about a resort as lovely as Valentin Imperial Riviera Maya, this is a video you definitely want to see.
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